Refund Policy
Effective Date: September 7, 2026
Queen Baye wants customers to feel confident when purchasing our digital products and educational materials.
This Refund Policy explains the terms of our 14-Day Satisfaction Guarantee and how eligible refund requests are handled.
This policy should be read together with our Terms & Conditions of Sale.
1. 14-Day Satisfaction Guarantee
Eligible Queen Baye purchases are covered by a 14-Day Satisfaction Guarantee unless a specific offer clearly states otherwise.
Guarantee period: 14 calendar days from the date of purchase.
If you are dissatisfied with an eligible purchase, you may contact us within the applicable 14-day period to request assistance under this guarantee.
2. How to Request a Refund
To request consideration for a refund, contact:
Email: info@queenbaye.com
Please include enough information for us to identify your purchase, such as:
- Your name
- The email address used for the purchase
- The product purchased
- The approximate purchase date
- A brief description of your concern
Requests should be submitted within 14 calendar days of the original purchase date unless applicable law provides otherwise.
3. Eligible Purchases
Unless an offer specifically states different terms, the 14-Day Satisfaction Guarantee generally applies to eligible Queen Baye digital products purchased directly through Queen Baye.
Current Queen Baye products may include:
- The Dating Filter Method™
- Queen Baye
- The Love Letter
- Other qualifying Queen Baye digital products or educational materials
Promotional bundles, special offers, or future products may have additional or different refund terms when those terms are clearly disclosed before purchase.
4. Refund Review
Queen Baye may review refund requests to confirm purchase details and determine whether the request falls within the applicable guarantee period and offer terms.
We may also review information reasonably necessary to identify misuse, fraud, repeated refund activity, unauthorized distribution, or other conduct inconsistent with the intended purpose of the guarantee.
The guarantee is intended to protect legitimate customers, not to provide free temporary access to paid intellectual property.
5. Abuse or Misuse of the Guarantee
Queen Baye reserves the right, to the extent permitted by law, to deny refund requests involving suspected abuse or misuse.
Examples may include:
- Repeated patterns of purchasing and requesting refunds
- Fraudulent transactions or misrepresentations
- Unauthorized sharing, resale, copying, or distribution of purchased materials
- Attempts to retain access to products after a refund
- Other conduct reasonably indicating abuse of the guarantee
Nothing in this section limits any refund, cancellation, or consumer right that cannot legally be waived.
6. Refund Method
Approved refunds will generally be returned to the original payment method used for the purchase.
Queen Baye does not control the time required by banks, card issuers, or payment processors to post a refund after it has been issued.
Processing times may therefore vary depending on your financial institution.
7. Product Access After Refund
If a refund is issued, access to the refunded product, course, customer library, download, or related materials may be revoked.
You must discontinue use of refunded materials and may not retain, distribute, reproduce, resell, or commercially exploit Queen Baye content after a refund.
8. Digital Product Delivery Issues
If you have not received access to a product you purchased, please contact us before requesting a refund.
Many access issues can be resolved quickly by confirming the email address associated with the purchase or restoring access to the customer library.
Contact info@queenbaye.com for assistance.
9. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase or believe a transaction was processed incorrectly, contact us as soon as possible.
We will review the transaction and take appropriate action where an error is confirmed.
10. Chargebacks and Payment Disputes
If you have a concern about a charge, we encourage you to contact Queen Baye first so we have an opportunity to investigate and resolve the issue.
Fraudulent, abusive, or knowingly false payment disputes may be contested using available transaction, access, and customer-service records.
11. Consumer Rights
This Refund Policy does not limit any rights or remedies available to you under applicable consumer-protection law that cannot legally be waived or restricted.
Where applicable law provides greater rights than this policy, those legal rights will apply.
12. Changes to This Refund Policy
Queen Baye may update this Refund Policy periodically to reflect changes in our products, guarantee terms, business operations, or legal requirements.
The Effective Date displayed at the top of this page identifies the version currently published.
13. Contact Us
For refund questions, purchase concerns, or product-access assistance, contact: